Residences Concierge Coordinator - BVLGARI Resort Dubai
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Key skills for this role
About the Role
Bvlgari Resort Dubai seeks a Residences Concierge Coordinator to respond to guest requests, arrange services, and ensure satisfaction. The role requires a high school diploma, no prior experience, and strong communication skills.
Key Skills for This Role
Responsibilities
- Respond to guest requests for special arrangements or services such as transportation, reservations, and dry cleaning
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Monitor club lounge for seating availability, service, safety, and well being of guests
- Report accidents, injuries, and unsafe work conditions to manager
- Maintain confidentiality of proprietary information and protect company assets
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Responsibilities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Monitor club lounge for seating availability, service, safety, and well being of guests.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs.
- Assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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