Reservations Executive (Holiday Homes)
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Key skills for this role
About the Role
Oia Properties is seeking a detail-oriented Senior Reservations Executive to manage online property listings on platforms like Airbnb and Booking.com, handle reservations via PMS, and coordinate with guests and operations to maximize occupancy and revenue.
Key Skills for This Role
Responsibilities
- Manage and maintain property listings on online platforms such as Airbnb, Booking.com, and similar channels
- Create listings on PMS and online platforms with detailed description and selling points
- Operate and update the Property Management System (PMS) for reservations, reporting, and availability
- Perform price optimization based on demand, seasonality, and market trends
- Coordinate directly with guests before, during, and after their stay to ensure excellent customer service
- Communicate guest details, special requests, and stay information to the operations team
- Monitor and manage cancellations, extensions, modifications, and special requests
- Ensure listing accuracy, calendar synchronization, and compliance with company standards
- Generate basic performance and occupancy reports when required
Requirements
- Previous experience in reservations and property management is preferred
- Hands on experience with Airbnb, Booking.com, and PMS systems
- Strong communication and customer service skills
- Ability to multitask and manage multiple listings efficiently
- Knowledge of pricing strategies and revenue optimization is a plus
- Attention to detail and problem solving skills
- Proficiency in English (additional languages are an advantage)
Full Job Posting
Job Summary
- We are seeking a detail oriented and proactive Senior Reservations Executive to manage and optimize online property listings across major booking platforms
- The ideal candidate will handle reservations through a Property Management System (PMS), coordinate directly with guests, and work closely with the operations team to ensure a smooth guest experience and maximize occupancy and revenue
Key Responsibilities
- Manage and maintain property listings on online platforms such as Airbnb, Booking.com, and similar channels
- Create Listing on PMS & Online Platforms with detailed description and selling points
- Operate and update the Property Management System (PMS) for reservations, reporting, and availability like, RMS. Hostfuly, and Hostaway etc.
- Knowledge of Yearly price calendars as per season, events etc.
- Perform price optimization based on demand, seasonality, and market trends
- Coordinate directly with guests before, during, and after their stay to ensure excellent customer service
- Communicate guest details, special requests, and stay information to the operations
- Monitor and manage cancellations, extensions, modifications, and special requests
- Ensure listing accuracy, calendar synchronization, and compliance with company standards
- Generate basic performance and occupancy reports when required
Requirements
- Previous experience in, Reservations and property management is preferred
- Hands on experience with Airbnb, Booking.com, and PMS systems
- Strong communication and customer service skills
- Ability to multitask and manage multiple listings efficiently
- Knowledge of pricing strategies and revenue optimization is a plus
- Attention to detail and problem solving skills
- Proficiency in English (additional languages are an advantage)
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