Reservations Agent

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Process new reservations, modifications, and cancellations accurately and efficiently
• Audit own work regularly to identify and correct errors before they affect guests or reporting
• Monitor live availability across online travel agencies (OTAs) such as Viator, Expedia, and other partner platforms
• Update inventory and pricing as needed to prevent overbookings and discrepancies
• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer service issues, complaints, and special requests with a solutions-focused approach
• Collect and process customer payments securely and accurately
• Handle refunds, adjustments, and billing questions in line with company procedures
• Maintain detailed, accurate records in the reservation system
• Uphold and enforce company policies, procedures, and standards
• Support additional operational needs and perform other duties as assigned
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to multitask and manage priorities in a fast-paced environment
• Comfort with reservation systems, OTAs, and payment platforms
• Problem-solving skills and a customer-first mindset
• Ability to work independently and exercise good judgment
• Ability to communicate clearly and professionally with team members and guests
• Prior experience in reservations, hospitality, or customer service
• Familiarity with OTA platforms such as Viator and Expedia
• Experience with payment processing and reconciliation
• Knowledge of Alaska travel and tourism offerings
• Experience working in a hybrid or remote-capable environment
• Ability to work at a computer workstation for extended periods
• Ability to perform repetitive tasks such as typing and data entry
• Ability to reliably commute to the Anchorage office for the onsite portion of the hybrid schedule

Flexible work from home options available.