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People Operations Manager

Borealis Basecamp
Fairbanks, USA
Full-time
Senior · 5+ years experience
Onsite
USD 78000-81600 yearly / year
Discovered 1 weeks ago
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  • Dental insurance
  • Employee discounts
  • Health insurance
  • Vision insurance
  • Own the annual seasonal hiring calendar in partnership with the General Manager and department manager.
  • Coordinate job postings, applicant flow, interview scheduling, hiring checklists, and candidate communication.
  • Support managers in using consistent interview questions, hiring standards, and evaluation scorecards.
  • Help ensure new hires understand the realities of working at a remote winter resort, including housing, weather, schedules, guest expectations, and company standards.
  • Own the employee onboarding process from offer acceptance through first week of work.
  • Supervise the Administrative Assistant to ensure onboarding documents, ADP setup, benefits information, employee files, and required acknowledgments are complete and accurate.
  • Improve pre-arrival communication, first-day experience, staff orientation, and employee readiness.
  • Identify recurring employee pain points and partner with managers to resolve them.
  • Support employee recognition, feedback, communication, and engagement practices throughout the season.
  • Serve as a trusted resource for employees and managers, addressing workplace concerns, guiding conflict resolution, and ensuring fair, consistent outcomes
  • Coach and support managers in handling performance issues, feedback conversations, and team dynamics, helping build leadership capability across departments
  • Lead and document employee relations matters, including investigations, corrective actions, and terminations as needed
  • Reinforce clear expectations, accountability, and consistent application of company policies and standards
  • In collaboration with the Administrative Assistant, support HR administrative functions, including onboarding, offboarding, and maintaining accurate documentation using ADP Workforce Now
  • Collaborate with leadership to maintain a professional, respectful, and supportive work environment across all teams
  • Directly supervise and support the Resident Advisor / Employee Activities Coordinator, providing guidance on housing-related escalations and alignment on overall employee experience
  • Partner across departments to identify trends, address challenges proactively, and improve the overall employee experience in a remote, seasonal setting
  • Other duties as assigned
  • 5+ years of human resources experience, preferably in hospitality, seasonal, or remote operations.
  • Experience coaching managers or supporting performance management
  • Strong background in employee relations, investigations, conflict resolution, and policy guidance.
  • Experience managing or supporting staff housing or remote workforce housing (preferred).
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced, seasonal environment.
  • Professional, approachable, and supportive leadership style.
  • Strong decision-making skills with the ability to balance guidance and accountability.
  • Ability to handle confidential and sensitive information with discretion.
  • Experience facilitating performance reviews, corrective action plans, and employee coaching.
  • Ability to lift up to 50 lbs and work in outdoor conditions, including uneven terrain andextreme weather.
  • PTO per Borealis Basecamp policy
  • Medical, Dental, and Vision Insurance (eligible after 60 days)
  • Access to Borealis Basecamp activities
  • Two last-minute stays per year in Basecamp accommodations
  • Company-provided phone and computer
  • This position does not offer employer sponsored housing
  • Safety – Safety is our #1 priority. We do not compromise when it comes to protecting our employees and guests.
  • Hospitality – Hospitality goes beyond service; it’s about building genuine connections that make guests feel valued and welcomed.
  • Continuous Improvement – We strive to get a little better every day in everything we do.
  • Earn Trust – We honor commitments, communicate openly and honestly, and treat one another with respect.
  • Teamwork – We share responsibility. Everyone contributes, and there is no such thing as “that’s not my job."

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