Reservations Agent
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Key skills for this role
About the Role
Rixos Premium Saadiyat Island is looking for a Reservations Agent to handle guest reservation inquiries, process bookings, and upsell room types. The role requires excellent communication skills, knowledge of reservation systems, and at least 1 year of hotel experience.
Key Skills for This Role
Responsibilities
- Have thorough knowledge of entire hotel services and facilities
- Answer inquiries of room rates, outlets and room locations
- Be totally familiar with all aspects of the reservation systems
- Handle all reservation requests using good listening and communication skills
- Post advance deposits and keep accurate records of deposits
- Process rooming lists and group blocks and indicate special requests and billing procedures
- File and process reservations correspondence, make certain all files are current and in order
- Have knowledge of Front desk, Sales and Accounts departments and how they relate to Reservations
- Abide by the hotels policies and procedures
- Be familiar with changes in the rates and group enquiries
- Complete daily shift task list and aid others
- Be aware of inventory management and keep constant check on room types available
Requirements
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results oriented with ability to be flexible and work under pressure
- Degree or Diploma in Hospitality Management is an asset
- Fluency in English and Russian, and or additional language is a plus
- Minimum of 1 year previous Hotel experience is an asset
- Must have the ability to handle a multitude of tasks and Guest requests
- Knowledge of Property Management System such as Opera is an asset
- Ability to work independently and prioritize responsibilities
- Experience with a Hotel loyalty program an asset
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Full Job Posting
Company Description
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
- Have a thorough knowledge of the entire hotel services and facilities.
- Answer inquiries of room rates, outlets and room locations.
- Be totally familiar with all aspects of the reservation systems.
- Handle all reservation requests using good listening and communication skills.
- Post advance deposits and keep accurate records of deposits.
- Process rooming lists and group blocks and indicate special requests and billing procedures.
- File and process reservations correspondence, make certain all files are current and in order.
- Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
- Abide by the hotels policies and procedures.
- Be familiar with changes in the rates and group enquiries.
- Complete daily shift task list and aid others.
- Be aware of inventory management and keep a constant check on the room types available throughout the day.
Qualifications
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results oriented with the ability to be flexible and work well under pressure.
- Degree or Diploma in Hospitality Management is an asset.
- Fluency in English and Russian, and or additional language is a plus.
- Minimum of 1 year previous Hotel experience is an asset.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of Property Management System such as Opera is an asset.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Additional Information
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience.
- At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do?
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