Reservation Agent
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Key skills for this role
About the Role
IHG Hotels & Resorts is looking for a Reservation Agent in Riyadh to handle guest reservation requests and ensure a seamless booking experience. The role requires strong communication skills, customer service experience, and knowledge of reservation systems.
Key Skills for This Role
Responsibilities
- Handle guest reservation requests via phone, email, and other communication channels
- Provide accurate information about room availability, rates, packages, and hotel services
- Process, update, and confirm reservations while ensuring all guest details are accurate
- Maximise room revenue by promoting hotel services, room upgrades, and special offers
- Assist guests with reservation changes, cancellations, and special requests
- Coordinate with Front Office and other departments to ensure a smooth guest experience
Requirements
- Bachelor's degree / higher education qualification / equivalent preferred
- One or more years of experience in reservations, front office, or customer service, preferably in a hotel environment
- Strong communication and customer service skills
- Knowledge of hotel reservation systems preferred
- Must speak local language(s)
- Other languages preferred
Full Job Posting
A little taste of your day to day
- Handling guest reservation requests via phone, email, and other communication channels.
- Providing accurate information about room availability, rates, packages, and hotel services.
- Processing, updating, and confirming reservations while ensuring all guest details are accurate.
- Maximising room revenue by promoting hotel services, room upgrades, and special offers.
- Assisting guests with reservation changes, cancellations, and special requests.
- Coordinating with Front Office and other departments to ensure a smooth guest experience.
What We Need from You
- Bachelor's degree / higher education qualification / equivalent preferred.
- One or more years of experience in reservations, front office, or customer service, preferably in a hotel environment.
- Strong communication and customer service skills.
- Knowledge of hotel reservation systems preferred.
- Must speak local language(s).
- Other languages preferred.
What you can expect from us
- Competitive salary that rewards all your hard work.
- Wide range of benefits including full uniform, impressive room discounts, and some of the best training in the business.
- Inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
- Equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
- Support for wellbeing in health, lifestyle, and workplace through myWellbeing framework.
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