Reservation Agent
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About the Role
Rixos Premium Qetaifan Island North Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure.
Key Skills for This Role
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Rixos Premium Qetaifan Island North
Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure.
With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.
Reservation Agent
- The Reservation Agent will be responsible for handling incoming calls, emails, and online bookings, assisting guests with room reservations, and providing exceptional service.
- This position requires attention to detail, excellent communication skills, and the ability to multitask effectively in a fast-paced environment.
- Handle incoming calls, emails, and online bookings for guest reservations.
- Accurately process bookings, cancellations, and modifications using the hotel’s reservation system.
- Provide information about hotel services, room types, rates, availability, and amenities to prospective guests.
- Manage special guest requests, such as early check-in, late check-out, or additional services, ensuring guest satisfaction.
- Address and resolve guest concerns or complaints related to reservations or room accommodations in a professional and courteous manner.
- Input guest information, reservation details, and payment information into the hotel’s booking system accurately.
- Update and maintain booking records to avoid overbookings or errors.
- Send confirmation emails or messages to guests with booking details and pre-arrival instructions.
- Follow up on no-shows, cancellations, and inquiries to optimize hotel occupancy and ensure customer satisfaction.
Qualifications
- High school diploma or equivalent; a degree in hospitality, business, or a related field is a plus.
- Previous experience in front office, hospitality, or reservations preferred.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Knowledge of hotel services, room types, and amenities.
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