Resale Compliance Representative

A Resale Compliance Representative provides excellent customer service while ensuring that customer accounts are in compliance with states' regulations for resale certificates. The Resale Compliance Representative position is a high-volume customer contact position, as they assist customers in renewing their resale certificates on file with SanMar. They assist customers with the completion of state forms, answer questions, and provide resource tools. Their work impacts customers taxable status and contributes to SanMar's successful completion of various state resale audits.

Ensure that SanMar’s customers are in compliance with each state’s requirements, process resale renewals according to state schedules, and maintain a working knowledge of various forms and state requirements.

Monitor incoming faxes and e-mails directed to the Resale Team, routing the appropriate person as necessary.

Complete customer information updates within 24 hours of receipt, which may include address changes, name changes, ownership changes.

Assist with resale issues and renewals by working with the customer and the Inside Sales and Credit departments; request resale forms when required.

Accurately meet deadlines with the monthly state resale renewal project, a key ingredient in SanMar’s resale renewal process.

Maintain and accurately update SanMar’s customer software and customer information systems with up to date information.

Perform other duties as assigned.

Comply with all policies and standards.

Some of customer service experience is preferred

Experience with Microsoft office