Representative - Special Servicing (VB)

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services.

GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Support Know your Card member processes through back-office case management and inbound/outbound Card Member servicing.

Review documentation, investigate account activity, conduct KYC due diligence, and accurately update systems of record.

Assist Consumer, Small Business, and Corporate clients with KYC requirements while partnering with Compliance, and other internal teams.

Prepare Compliance Referrals, maintain regulatory standards, and deliver high-quality customer service.