Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services.
GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
Support Know your Card member processes through back-office case management and inbound/outbound Card Member servicing.
Review documentation, investigate account activity, conduct KYC due diligence, and accurately update systems of record.
Assist Consumer, Small Business, and Corporate clients with KYC requirements while partnering with Compliance, and other internal teams.
Site Reliability Engineer II collaborates with engineering teams to enhance system resilience, scalability, and performance through feature development, automation, architectural design, resiliency testing, and disaster
Knowledge of Know Your Customer (KYC), customer due diligence, and regulatory compliance processes.
Strong attention to detail with a focus on accuracy, completeness, and quality.
Excellent written and verbal communication skills, including confidence handling inbound and outbound Card member interactions.
Strong customer service skills with the ability to maintain Customer First standards.
Ability to manage multiple back-office cases, prioritize workload, and meet productivity and turnaround-time expectations.
Strong documentation and record-management skills with experience maintaining accurate systems of record.
Sound judgment and problem-solving skills when handling complex or sensitive customer cases.
Ability to collaborate effectively with Compliance, Strategy, Account Managers, and other cross-functional partners.
Ability to identify potential compliance concerns and prepare clear, accurate Compliance Referrals when required.
Strong organizational and time-management skills.
Ability to learn new systems, processes, and regulatory requirements quickly and adapt to changing business needs.
Bilingual French is an Asset. The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions The job posting is for an existing vacancy. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About American Express
Banking76800 employeesFounded 1850
Global financial services company offering payment and travel products.
