Representative - Inside Sales

Overview

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing, and customer feedback to management.

Requirements

• High School Degree or Equivalent.
• 2-4 years of sales and sales administration experience.
• Familiarity with Microsoft Office.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a team environment.
• Ability to communicate clearly, both verbally and in written form.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Ability to identify and define problems and possible solutions independently.
• Ability to work independently with general supervision.
• Ability to travel 0%-25%.