Renewals Account Representative
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Key skills for this role
Role Overview
OpenText is hiring a Renewals Account Representative focused on relationship management, maintenance and support program sales, customer retention, and growth.
The role reports to the Manager, Renewals and owns an assigned portfolio of renewal contracts.
Key Skills for This Role
Full Job Posting
Role overview
OpenText is hiring a Renewals Account Representative focused on relationship management, maintenance and support program sales, customer retention, and growth.
The role reports to the Manager, Renewals and owns an assigned portfolio of renewal contracts.
Core responsibilities
- Prepare, position, follow up on, and close renewal quotes.
- Provide proactive customer service and build strong customer relationships through regular phone outreach.
- Consult with internal sales teams to prepare competitive quotes, negotiate objections, and adjust quotes as needed.
- Maintain reporting systems and provide accurate forecasts for the assigned territory.
- Develop lead generation and pipeline for new maintenance renewal contracts.
- Process assigned renewal contracts at full value and on time using standard operating procedures.
- Review incoming purchase orders and payments accurately.
- Conduct gap analysis and improve renewal processes and procedures.
Requirements
- 1–2 years of experience in a sales-oriented, lead generation, or renewals environment.
- University or college degree in a related discipline, or equivalent work experience.
- Exceptional written and verbal communication with the ability to understand client needs.
- Ability to work cross-functionally, multitask, and prioritize effectively.
- Strong attention to detail, analytical skills, autonomy, ownership, and execution.
- Ability to work effectively in a fluid and changing environment.
About OpenText
OpenText describes itself as a global information management company focused on innovation, creativity, collaboration, and digital transformation.
Compensation
- The posted salary range is $49,920–$74,880, with actual salary varying based on education, experience, skills, geography, internal equity, and market conditions.
- Eligible roles may include variable and commission compensation opportunities.
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