Remote Operations Trainer | Dubai, UAE
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Key skills for this role
About the Role
Moove seeks a Remote Operations Trainer to design and deliver training programs for remote vehicle operators supporting autonomous vehicle deployments. The role involves onboarding, certification, scenario training, and performance improvement.
Key Skills for This Role
Responsibilities
- Support the design and delivery of training programmes for remote operators covering platform navigation, vehicle monitoring, remote assistance protocols, disengagement response, escalation procedures, and SOP compliance
- Develop structured onboarding programmes covering system tools, intervention rubrics, documentation standards, and safety protocols
- Deliver periodic recertification and refresher training aligned with platform updates, SOP revisions, and quality audit findings
- Create and maintain training materials including SOPs, assessment frameworks, platform guides, and scenario libraries
- Deliver scenario based training using simulated vehicle interactions to prepare operators for complex and edge case situations
- Work closely with the Remote Operations Quality Controller to translate audit findings into targeted training interventions
- Monitor training completion rates, assessment scores, and post training quality metrics to measure programme effectiveness
- Maintain complete, audit ready training and certification records for all remote operators and team leads
Requirements
- 3 to 5 years of experience in remote operations, AV operations, or a 24/7 control centre environment
- Prior experience in a training, coaching, or quality assurance role strongly preferred
- Deep familiarity with remote assistance platforms, intervention protocols, and data logging tools
- Strong understanding of AV system behaviour and remote operator best practices
- Able to deliver engaging training for shift based, operationally focused teams
- Data literate; comfortable using quality metrics and performance data to identify gaps and measure training impact
- Strong attention to detail with ability to assess operator performance accurately and deliver constructive feedback
- Fluent in English; Arabic a strong advantage
- Bachelor's degree in Mechatronics or related field
Full Job Posting
About Moove and the Role
- Moove is building the world’s largest fleet and best in class technologies that power mobility platforms.
- As Remote Operations Trainer, you are responsible for the capability and compliance of our remote vehicle operator team.
- You will support the design and delivery of programmes that ensure every operator can monitor live AV deployments, respond to remote assistance requests accurately, escalate safety events correctly, and meet our quality standards from day one.
- This is a specialist training role embedded within the remote operations function.
What You’ll Be Doing
- Support the design and delivery of training programmes for remote operators covering platform navigation, vehicle monitoring, remote assistance protocols, disengagement response, escalation procedures, and SOP compliance.
- Develop structured onboarding programmes covering system tools, intervention rubrics, documentation standards, and safety protocols.
- Deliver periodic recertification and refresher training aligned with platform updates, SOP revisions, and quality audit findings.
- Create and maintain training materials including SOPs, assessment frameworks, platform guides, and scenario libraries.
- Deliver scenario based training using simulated vehicle interactions to prepare operators for complex and edge case situations.
- Contribute to and maintain a library of training scenarios drawn from real operational data and quality audit findings.
- Run calibration sessions with operators to ensure consistent application of intervention rubrics and escalation protocols.
- Work closely with the Remote Operations Quality Controller to translate audit findings and MisOp trends into targeted training interventions.
- Monitor training completion rates, assessment scores, and post training quality metrics to measure programme effectiveness.
- Identify opportunities to improve training content and delivery using Kaizen principles.
- Update training content promptly following platform updates, SOP changes, or new partner requirements.
- Maintain complete, audit ready training and certification records for all remote operators and team leads.
What You Will Need for This Position
- 3 to 5 years of experience in remote operations, AV operations, or a 24/7 control centre environment.
- Prior experience in a training, coaching, or quality assurance role strongly preferred.
- Deep familiarity with remote assistance platforms, intervention protocols, and data logging tools.
- Strong understanding of AV system behaviour and remote operator best practices.
- Able to deliver engaging training for shift based, operationally focused teams.
- Data literate; comfortable using quality metrics and performance data to identify gaps and measure training impact.
- Strong attention to detail with the ability to assess operator performance accurately and deliver feedback constructively.
- Fluent in English; Arabic a strong advantage.
- Bachelor's degree in Mechatronics or related field.
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