Remote Vehicle Operator | Dubai, UAE
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Key skills for this role
About the Role
Moove is seeking a Remote Vehicle Operator to monitor live vehicle operations and respond to remote assistance requests for autonomous vehicles in Dubai. The role involves using a remote assistance platform, escalating issues, and supporting 24/7 fleet operations.
Key Skills for This Role
Responsibilities
- Monitor live vehicle operations and respond to remote assistance requests in real time
- Use the remote assistance platform to support vehicles in accordance with operational protocols
- Work on independently resolving issues, and escalate unresolved issues to the relevant team lead promptly
- Identify and flag patterns in vehicle behaviour or system performance that require attention
- Collect, organise, and summarise remote assistance system issues and feedback
- Assist customer service specialists with user communications and information follow up as required
- Support testing and feedback tasks related to remote assistance and customer service systems
Requirements
- High school diploma or above
- Proficient in Microsoft Office (Excel, Word) and standard digital tools
- Strong verbal and written communication skills in English
- Calm and composed under pressure with strong situational awareness
- Fast learner with ability to quickly master new systems
- Comfortable working rotating shifts in a 24/7 operational environment
- Valid UAE driving licence with minimum 3 years driving experience
- Clean driving record: no major traffic violations in past 12 months, no Salik or RTA black points, no DUI or drug related driving offences, no record of accidents resulting in death or serious injury
Full Job Posting
About Moove
- Moove is building the world’s largest fleet and best in class technologies that power mobility platforms.
- Its flagship Drive to Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model.
About The Role
- As a Remote Vehicle Operator, you are the eyes and hands behind our fleet.
- You will monitor live vehicle operations, respond to remote assistance requests, and ensure every ride is completed safely and efficiently across Dubai.
- This is a critical frontline operations role working within our remote assistance platform to support autonomous vehicles.
What You’ll Be Doing
- Monitor live vehicle operations and respond to remote assistance requests in real time
- Use the remote assistance platform to support vehicles in accordance with operational protocols
- Work on independently resolving issues, and escalate unresolved issues to the relevant team lead promptly
- Identify and flag patterns in vehicle behaviour or system performance that require attention
- Communicate findings to relevant teams in a timely and structured manner
- Collect, organise, and summarise remote assistance system issues and feedback
- Assist customer service specialists with user communications and information follow up as required
- Support testing and feedback tasks related to remote assistance and customer service systems
What You Will Need For This Position
- High school diploma or above; field of study unrestricted
- Proficient in Microsoft Office (Excel, Word) and standard digital tools including email and internal platforms
- Strong verbal and written communication skills in English; Arabic a plus
- Calm and composed under pressure with strong situational awareness
- Fast learner with the ability to quickly master new systems and features
- Comfortable working rotating shifts in a 24/7 operational environment
- Valid UAE driving licence with a minimum of 3 years of driving experience
- Clean driving record: no major traffic violations in the past 12 months, no Salik or RTA black points indicating reckless driving, no DUI or drug related driving offences, and no record of accidents resulting in death or serious injury
Shift Requirements
- The Employee will be working on a shift basis. The exact days and time will be communicated by their Line Manager.
- Schedules are adjusted based on operational needs.
What Does Success Look Like
- Remote assistance requests handled accurately and within protocol response times
- Issues escalated and tracked to resolution without gaps
- Operational reports delivered on time with relevant observations noted
- Zero safety compromises on your watch
About The Team
- Our team is collaborative, positive, curious, and engaged.
- We think fast, work smart, laugh often, and are looking for like minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.
EEO Statement
- Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
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