Remote Vehicle Operator | Dubai, Moove
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Key skills for this role
About the Role
Moove is hiring a Remote Vehicle Operator to monitor live vehicle operations and respond to remote assistance requests for autonomous vehicles in Dubai. The role requires a high school diploma, a valid UAE driving license with 3+ years of experience, and strong communication skills.
Key Skills for This Role
Responsibilities
- Monitor live vehicle operations and respond to remote assistance requests in real time
- Use the remote assistance platform to support vehicles in accordance with operational protocols
- Independently resolve issues and escalate unresolved issues to relevant team lead promptly
- Identify and flag patterns in vehicle behaviour or system performance that require attention
- Communicate findings to relevant teams in a timely and structured manner
- Collect, organise, and summarise remote assistance system issues and feedback
- Assist customer service specialists with user communications and information follow up as required
- Support testing and feedback tasks related to remote assistance and customer service systems
Requirements
- High school diploma or above
- Proficient in Microsoft Office (Excel, Word) and standard digital tools
- Strong verbal and written communication skills in English; Arabic a plus
- Calm and composed under pressure with strong situational awareness
- Fast learner with ability to quickly master new systems
- Comfortable working rotating shifts in a 24/7 operational environment
- Valid UAE driving licence with minimum 3 years of driving experience
- Clean driving record: no major traffic violations in past 12 months, no Salik or RTA black points, no DUI or drug related driving offences, no record of accidents resulting in death or serious injury
Full Job Posting
About the Role
- As a Remote Vehicle Operator, you are the eyes and hands behind our fleet. You will monitor live vehicle operations, respond to remote assistance requests, and ensure every ride is completed safely and efficiently across Dubai.
- This is a critical frontline operations role. You will work within our remote assistance platform to support autonomous vehicles in the field, escalate issues with precision, and help build the operational knowledge base that makes our fleet smarter over time.
- You will operate on a rotating shift schedule providing 24/7 coverage across the fleet.
What You’ll Be Doing Remote Operations
- Monitor live vehicle operations and respond to remote assistance requests in real time.
- Use the remote assistance platform to support vehicles in accordance with operational protocols.
- Work on independently resolving issues, and escalate unresolved issues to the relevant team lead promptly and track resolution through to closure.
- Identify and flag patterns in vehicle behaviour or system performance that require attention.
- Communicate findings to relevant teams in a timely and structured manner.
Reporting and Documentation
- Collect, organise, and summarise remote assistance system issues and feedback.
- Communicate findings to relevant teams in a timely and structured manner.
System and Customer Support
- Assist customer service specialists with user communications and information follow up as required.
- Support testing and feedback tasks related to remote assistance and customer service systems.
What You Will Need For This Position
- High school diploma or above; field of study unrestricted.
- Proficient in Microsoft Office (Excel, Word) and standard digital tools including email and internal platforms.
- Strong verbal and written communication skills in English; Arabic a plus.
- Calm and composed under pressure with strong situational awareness.
- Fast learner with the ability to quickly master new systems and features.
- Comfortable working rotating shifts in a 24/7 operational environment.
- Valid UAE driving licence with a minimum of 3 years of driving experience.
- Clean driving record: no major traffic violations in the past 12 months, no Salik or RTA black points indicating reckless driving, no DUI or drug related driving offences, and no record of accidents resulting in death or serious injury.
What Does Success Look Like
- Remote assistance requests handled accurately and within protocol response times.
- Issues escalated and tracked to resolution without gaps.
- Operational reports delivered on time with relevant observations noted.
- Zero safety compromises on your watch.
About Moove
- Moove is building the world’s largest fleet and best in class technologies that power mobility platforms.
- Its flagship Drive to Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model.
- Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders.
- With operations now spanning 19 cities across 6 continents, Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders, including Waymo and Uber.
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