Relief Security Officer

An exciting opportunity has arisen at Anchor Group Services, for an experienced security officer to join our established security team based at Gloucester Quays as a Relief Security Officer.

You will be responsible for conducting regular patrols throughout the shopping centre, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential.

As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes a variety of days, nights, evenings, and weekend shifts.

The successful candidate must hold a valid SIA Door Supervisor (DS) Licence as a minimum requirement. A CCTV Licence is desirable but not essential.

Duties include:

Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures

Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures

Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents

Operating and monitoring site CCTV equipment

Completing reports by recording observations, information, occurrences, and surveillance activities

Maintaining organisation's stability and reputation by complying with legal requirements

Contributing to team effort by accomplishing related results as needed

Acting as a first line support to customers and visitors to site, providing a professional and friendly service

Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action

Maintaining professional conduct at all times