Relationship Service Manager, Corporate Institutional Banking (UAE national)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
HSBC is seeking a UAE National Relationship Service Manager for Corporate & Institutional Banking in Al Ain. The role involves orchestrating client and RM servicing activities, managing account maintenance, and ensuring optimal client experience.
Key Skills for This Role
Responsibilities
- Be responsible for account maintenance, opening, closure, and reactivation requests
- Manage RM portfolio mapping and data alignment across core banking systems
- Manage requests for information from internal teams, clients and frontline
- Oversee RM delegated responsibilities, including AI triggers and Customer Due Diligence (CDD) information
- Be in regular contact with RMs on operational issues and take prompt follow up action on outstanding matters
- Take ownership of Client Maintenance and Servicing activities including ad hoc client queries and escalations
- Interface with wide variety of teams like Servicing Operations, Compliance, Legal, Credit Services, etc.
- Contribute actively to meetings/calls for inclusion of their perspective in decision making on business improvements
- Collaborate seamlessly with colleagues, leveraging diverse perspectives to drive innovative solutions
- Understand operational risk controls, client data sensitivity, and ensure compliance with audit and data confidentiality standards
Requirements
- Basic understanding of banking and financial services especially corporate banking
- Excellent communication and interpersonal skills
- Demonstrated analytical problem solving abilities
- Ability to demonstrate high levels of resilience, delivering under pressure to tight deadlines
- Solution oriented mindset, self motivation, positivity, and commitment to continuous improvement
- Adopts an inclusive approach, values diversity of thought
- Graduation degree essential for UAE visa/work permit
Full Job Posting
Overview
- HSBC Corporate and Institutional Banking is a markets led, financing focused business that provides investment and financial solutions.
- We are currently seeking an ambitious UAE National to join our Corporate & Institutional Banking team in Al Ain as a Relationship Service Manager.
- Relationship Service Management is a digitally enabled function that orchestrates client and Relationship Manager (RM) servicing activities on behalf of the frontline.
In this role, you will:
- Be responsible for account maintenance, opening, closure, and reactivation requests.
- Manage RM portfolio mapping and data alignment across core banking systems.
- Manage requests for information from internal teams, clients and frontline.
- Oversee RM delegated responsibilities, including AI triggers and Customer Due Diligence (CDD) information.
- Be in regular contact with RMs on operational issues and take prompt follow up action on outstanding matters.
- Take ownership of Client Maintenance and Servicing activities including ad hoc client queries and escalations.
- Interface with wide variety of teams like Servicing Operations, Compliance, Legal, Credit Services, Global Payments Solutions (GPS), Global Trade Solutions (GTS) etc. especially on matters that involve escalation of pending and ageing cases.
- Contribute actively to meetings / calls for inclusion of their perspective in decision making on business improvements, efficiency gains or change initiatives.
- Collaborate seamlessly with colleagues, leveraging diverse perspectives to drive innovative solutions.
- Understand operational risk controls, client data sensitivity, and ensures compliance with audit and data confidentiality standards at every touchpoint.
To be successful in the role, you should meet the following requirements:
- Basic understanding of banking and financial services especially corporate banking.
- Excellent communication and interpersonal skills, with the ability to clearly articulate complex information to Relationship Managers, clients, and internal teams.
- Demonstrated analytical problem solving abilities.
- Ability to demonstrate high levels of resilience, delivering under pressure to tight deadlines in a change oriented, fast paced environment.
- Solution oriented mindset, showing self motivation, positivity, and a commitment to continuous improvement.
- Adopts an inclusive approach, values diversity of thought and continually seeks new perspectives and feedback.
- Basic understanding of banking especially corporate banking.
- A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up to date attestations and equivalency are also mandatory.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at HSBC
Data Analyst (UAE Nationals Only)
Dubai, UAE
HSBC is hiring a Data Analyst for its Financial Crime Risk Analysis and Discovery team in Dubai. The role involves producing research outputs, analyzing data, and identifying financial crime trends. Candidates need a deg
Audit Manager (UAE Nationals Only)
Dubai, UAE
HSBC is looking for an Audit Manager in Dubai to lead end-to-end audits, assess risks, and collaborate with stakeholders. Requires 5-8 years of financial services experience, strong credit risk knowledge, and relevant ce
Analyst (UAE National Role) - Corporate & Institutional Banking
Dubai, UAE
HSBC is seeking an Analyst for the Corporate & Institutional Banking team in Dubai. The role supports Relationship Managers by identifying product opportunities, conducting financial analysis, preparing proposals, and mo
Analyst (UAE National Role) - Corporate & Institutional Banking
Dubai, UAE
HSBC is seeking an Analyst for its Corporate and Institutional Banking International Mid-Market team in Dubai. The role supports Relationship Managers with client analysis, credit proposals, and risk monitoring. Candidat
Audit Manager (UAE Nationals Only)
Dubai, UAE
HSBC is seeking an Audit Manager to deliver assigned audit work and lead end-to-end audits within the financial services sector. The role requires strong knowledge of Wholesale and Retail Credit Risk and 5-8 years of rel
Premier Relationship Manager (Qatari National)
Doha, QAT
HSBC seeks a Qatari National Premier Relationship Manager to acquire and manage affluent clients, deliver wealth and lending solutions, and ensure premier service standards. Requires a graduate degree, sales experience i
Premier Relationship Manager (Qatari National)
Doha, QAT
HSBC is seeking a Qatari National Premier Relationship Manager to acquire and manage high-net-worth clients, deliver wealth and lending solutions, and ensure excellent service. Requires a graduate degree, sales experienc
Manager, Strategic Marketing Delivery (UAE National)
Dubai, UAE
HSBC seeks a UAE National Manager for Strategic Marketing Delivery to lead integrated marketing campaigns and high-profile events for International Wealth and Premier Banking in the Middle East. The role requires experie
Data Analyst (UAE Nationals Only)
Dubai, UAE
Audit Manager (UAE Nationals Only)
Dubai, UAE
Analyst (UAE National Role) - Corporate & Institutional Banking
Dubai, UAE
Analyst (UAE National Role) - Corporate & Institutional Banking
Dubai, UAE
Audit Manager (UAE Nationals Only)
Dubai, UAE
Premier Relationship Manager (Qatari National)
Doha, QAT
Premier Relationship Manager (Qatari National)
Doha, QAT
Manager, Strategic Marketing Delivery (UAE National)
Dubai, UAE