successfactors
Relationship Manager, TASC
Standard Chartered
Chennai, IND
Full-time
Mid · 4+ years experience
Onsite
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To achieve agreed individual financial and non-financial targets by acquiring, growing, and retaining profitable Retail Banking customers within acceptable risk parameters. Contribute toward achieving team’s overall target and delivering optimal portfolio return. Collaborate and build effective partnerships with other RMs, team leaders, segment heads, as well as colleagues in CDD teams and partners in risk, compliance, other support functions, and product
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Job Summary
To achieve agreed individual financial and non-financial targets by acquiring, growing, and retaining profitable Retail Banking customers within acceptable risk parameters. Contribute toward achieving team’s overall target and delivering optimal portfolio return. Collaborate and build effective partnerships with other RMs, team leaders, segment heads, as well as colleagues in CDD teams and partners in risk, compliance, other support functions, and product
Key Responsibilities
- Strategy • To achieve agreed individual financial and non-financial targets by acquiring, growing and retaining profitable Retail Banking customers within acceptable risk parameters. Contribute toward achieving team’s overall target and delivering optimal portfolio return. Collaborate and build effective partnerships with other RMs, team leaders, segment heads, as well as colleagues in CDD teams and partners in risk, compliance, other support functions, and product
- Business • Effectively generating new business – identify prospects and convert in line with the Bank’s appetite • Strategically formulating account plan – provide client’s needs-based solutions, structure appropriate credit facility, and execute various banking transactions • Proactively building trusted client relationships – maintain a portfolio of active and growing customers
- Processes • Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes. • Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level. • Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis – incorporating infrastructure requirements and ensuring that they are fit-for-growth. • Conduct regular and timely customer due diligence (CDD) reviews • Ensure CDD profiles are error free for timely sign off • Follow and comply with AML CDD policies and procedures where applicable • Identify KYC issues, provide solution or escalate to line manager if necessary • Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures • Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures
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