Relationship Manager

Build and maintain strong relationships with premium customers, delivering personalised experiences and rewards.

Act as the primary point of contact for customer enquiries, resolving issues and providing exceptional service.

Host customers at events and sporting experiences, ensuring premium hospitality and engagement.

Maintain accurate customer records and insights within CRM systems, reporting on portfolio performance and key metrics.

Develop and execute tailored engagement and marketing initiatives to grow customer value and respond proactively to market and competitor activity.

Experience managing customer relationships in a target-driven, fast-paced environment, including high-value or premium customer segments.

Strong relationship selling skills across both face-to-face and phone-based channels.

Proficiency using CRM platforms, Excel, and customer data to drive engagement and performance.

Experience coordinating and hosting events, hospitality experiences, or customer engagement activities to a high standard.