Relationship Manager, Client Experience

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work. We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions. We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

The Relationship Manager, Client Experience is the single client relationship and service lead for an assigned group of CIBC Mellon’s Canadian Government and Non-Profit (CGNP) and Canadian Financial Institutions (CFI) clients. As the primary client lead, the Relationship Manager interfaces with service delivery teams to ensure overall client satisfaction and retention. Clients’ needs and solutions are somewhat standardized, requiring some customization on an exception basis. The Relationship Manager is primarily responsible for servicing and maintaining the client relationship, with some accountability for revenue generation across the assigned client base.