Registry Agent - Navigation Centre (Salvation Army Centre of Hope)

You’re compassionate, empathetic and patient, and you understand the importance of treating every person with dignity, respect and kindness.

You’re comfortable working with vulnerable people and individuals from diverse backgrounds, and you can build trust through a calm, welcoming and non-judgmental approach.

You communicate clearly and listen carefully, especially when explaining identification, Alberta Health Care and other registry application requirements.

You can remain calm and professional in difficult or emotionally charged situations, using patience and sound judgement to support positive outcomes.

You’re committed to providing accessible, respectful service and helping each person navigate the process as confidently as possible.

You’re comfortable learning and following policies and procedures, completing documentation accurately, and handling personal information confidentially.

Report to the Manager of Member and Travel Services.

Provide compassionate, respectful and client-centred service to vulnerable individuals at the Salvation Army Centre of Hope, helping them understand and access relevant registry services.

Assist clients with identification applications and other registry transactions, ensuring information is complete, accurate, confidential and processed in a timely manner.

Support clients with Alberta Health Care applications by explaining requirements, reviewing information for completeness and helping them navigate the application process.

Create a welcoming and psychologically safe service experience by listening with empathy, maintaining professional boundaries, and connecting clients with appropriate supports or resources when needed.

You’re at least 18 years old with a high school diploma and have an updated Police Information Check (PIC). You’ve got strong communication skills, and sales or customer service experience. Along with a commitment to learning.

Your awesome attitude and genuine desire to help people is what matters most in this job. If have the below certifications, great! If not – don’t worry we will train you General registry skills certification (Basic) Commissioner for Oaths (Registry-related business only) Marriage License Commissioner AHW certification Corporate Registry certification

General registry skills certification (Basic)

Commissioner for Oaths (Registry-related business only)

Marriage License Commissioner

AHW certification

Corporate Registry certification

Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca . We’ll work with you to feel supported throughout your journey with us.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.