Regional Supervisor, Tesla Support - Dubai
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Key skills for this role
About the Role
Tesla is seeking a Regional Supervisor to lead a team of advisors in the Dubai contact center. You will manage performance, coach team members, and handle escalations to ensure exceptional customer service.
Key Skills for This Role
Responsibilities
- Manage a team of country/region specific advisors
- Support the Tesla Support management team and country manager
- Act as point of contact for escalations and complex issues
- Conduct regular check ins and provide constructive feedback to team members
- Facilitate knowledge sharing within the country team and across teams
- Identify training needs and support gathering requirements for advisor training
- Track and report on team performance metrics
Requirements
- Minimum 2 3 years of experience leading teams
- Bachelor's degree or equivalent experience
- Strong cross functional and stakeholder communication skills
- Valid driver's license and acceptable driving record
- Fluent in English
- Legal right to work in the country
- Flexibility to work shifts including weekends
Full Job Posting
What To Expect
- Tesla is building a smarter, connected and automated end to end experience.
- As an Operational Support lead, you will work on continuously improving the customer journey.
- You will join the management team of the Tesla Support EMEA contact center.
What You'll Do
- Manage a team of country/region specific advisors.
- Represent Tesla as the voice for escalations and complex issues.
- Handle ad hoc requests and changes in a timely and professional manner.
- Act as point of contact for your region's advisors, metrics and escalations.
- Support advisors to handle customer concerns with professionalism and urgency.
- Hold regular check ins with team members and provide constructive feedback.
- Facilitate knowledge sharing within your country team and with other teams.
- Identify training needs and support gathering requirements for advisor training.
- Prioritize effectively and escalate to the right technical level/department.
- Manage and track multiple performance metrics.
What You'll Bring
- Minimum of 2 3 years of experience leading teams.
- Bachelor's or university degree in relevant subject or equivalent experience.
- Strong cross functional and stakeholder communication skills.
- High degree of energy, drive, enthusiasm and professionalism.
- First principal thinker – assess and challenge to improve.
- Ability to work in a self directed way with minimal supervision.
- Core values revolve around providing amazing service and exceeding customer expectations.
- Flexible team player able to work in shifts including weekends.
- Eager to learn with creative problem solving attitude.
- Thrive in a fast moving environment and manage multiple work streams.
- Excellent problem solving skills and ability to interpret data.
- Valid driver's license and acceptable driving record.
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