Regional Operations Manager

Manages work orders with a focus on cost control (OT, efficiency, etc.), and weekly work order expenditures.

Management of Technician time and expenses.

Collaborates with relevant concerned parties to review, develop, refine and implement processes and standard operating procedures.

Recommends and implements technologies to achieve greater efficiencies and productivity.

Maintains current awareness and ensures compliance with all applicable regulations and requirements.

Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements.

Monitors and drives team performance to ensure achievement of service level agreements and performance metrics.

Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.

Collaborates with Dispatch and CMMS teams for effective service delivery.

Investigates and resolves operational issues.

Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.

Provide support with operational tools/programs including but not limited to: as GeoTab, Lone Worker, PMR and ODP.

Able to work within union environments, including understanding of Collective Agreement.

Provide support in absence of Regional Director.

Other duties as required.