Regional Concept Business Head - HomeBox, KSA

Role Synopsis

Key Responsibilities

• 1. **Sales and Commercial Performance of the region**
• Maximize sales and profitability of the area
• Formulate and implement store strategies and procedures
• Coach Store Managers to use commercial information effectively
• Control costs within budgetary guidelines
• Promote awareness of local trading patterns, the trading environment and competitor activity
• Identify internal and external commercial opportunities
• Maximize productivity in stores through effective deployment of resources
• Increase market share in the area and study competition regularly
• Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations
• Look at prospective sites and evaluate new sites Prepare and participate in the preparation of sales budgets
• 1. **Operational Standards and Management**
• Execute new store openings and re-fits.
• Execute promotions are implemented according to guidelines and that local/seasonal promotional opportunities are identified and maximized.
• Ensure maintenance & regular review of store operational & standards leading to standardization of systems.
• Monitor inventory management systems within the area (stock availabililty,order management, back store management, stock consolidation and transfer)
• Ensure ontime stock count and effective stock management (right product is available at the right time in all stores)
• Monitor staffing levels in stores within the area to ensure resources are effectively deployed
• Monitor store administration through periodical store visits & retail meetings to maximize operational efficiency
• Ensure all the stores are in compliance with all employment and state laws, health and safety standards
• Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
• Maintain best retail standards in all the store in your region as per market positioning of the brand
• Initiate timely action on slow moving and non-moving products
• Furnish regular product feedback to the senior management and the buying department.
• Supervise the visual merchandising function to ensure that they support the brand and intended theme.
• Execute and monitor stores for events like sale, promotions etc.

3. People Management

• Support induction of new recruits through buddy system
• Manage, develop and motivate staff to increase sales and improve efficiency
• Ensure right mix of staffing across all showrooms
• Train/Assist Store Managers in conducting staff welfare activities
• Ensure that all new recruits understand their job and settle down well within the company
• Assist Store Managers in grievance handling and disciplinary actions
• Ensure skill development of showroom staffs through Job rotation and Learning & Development
• Monitor and appraise the performance of showroom staffs in coordination with showroom managers and developing individual career plans.
• Set KRA's for direct reports and conduct performance appraisal
• Oversee staff deployment and drive motivation levels of the direct reportees
• Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
• Ensure effective resource planning and succession planning
• 1. **Customer Focus**
• Implements a high standard of customer focus within the store in the area through effective coaching
• Regularly assesses customer service standards within store
• Ensure that customer satisfaction is maintained at the highest level in all stores
• Assess mystery shopping feedback and prepare action plan for improvement
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service