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Recovery Analyst
ZayZoon
Vancouver, CAN
Full Time
Mid
Remote
4 days ago
ExcelData AnalysisReconciliationCollectionsCommunicationProblem Solving
Free
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ExcelData AnalysisReconciliation
About the Role
ZayZoon is looking for a Recovery Analyst to own the process of tracking down unmatched repayments across their employer and partner network. The role involves troubleshooting, direct outreach, and working with Finance, Customer Success, and Partner Success teams.
Key Skills for This Role
ExcelData AnalysisReconciliationCollectionsCommunicationProblem Solving
Responsibilities
- Review unmatched repayment summaries, get to the root cause, and decide what needs attention first
- Reach out directly to partners and employers to resolve issues, keeping Customer Success and Partner Success teams looped in
- Identify patterns across clients and partners, and share results with the teams who can act on it
- Own month end recovery reporting, including tracking down what's missing and who to contact
- Contribute estimates and context to support financial close
- Handle simple bank reconciliation on incoming and outgoing accounts
- Put together a monthly summary of aged accounts receivable
- Flag where matching logic is breaking down and work with our systems owner to test fixes
Requirements
- 3 5 years of experience in collections, data analysis, accounting, or something comparable
- A genuine interest in working with clients and partners
- The instinct to keep digging when the obvious answers run out
- Proficiency in Excel (intermediate level), including pivot tables, formulas, and data analysis
- Comfort working with high volume data where there is ambiguity
- Strong communication skills
- Experience with reconciliation is a plus, but not required
- Background in a fast paced environment like SaaS, fintech, or a professional services firm is a bonus
Full Job Posting
About The Role
- Reporting to the Senior Controller, the Recovery Analyst will own the process of tracking down unmatched repayments across our employer and partner network, digging into the 'why' behind each one, and following through until it's resolved.
- This position is about closing that final stretch where automation stops, using a mix of troubleshooting and direct outreach.
- You'll work closely with Finance, Customer Success, and Partner Success, and you'll be the person partners and employers talk to when something needs sorting out.
Your Impact
- Review unmatched repayment summaries, get to the root cause, and decide what needs attention first
- Reach out directly to partners and employers to resolve issues, keeping Customer Success and Partner Success teams looped in
- Identify patterns across clients and partners, and share results with the teams who can act on it
- Own month end recovery reporting, including tracking down what's missing and who to contact
- Contribute estimates and context to support financial close
- Handle simple bank reconciliation on incoming and outgoing accounts
- Put together a monthly summary of aged accounts receivable
- Flag where matching logic is breaking down and work with our systems owner to test fixes
You Bring
- 3 5 years of experience in collections, data analysis, accounting, or something comparable
- A genuine interest in working with clients and partners, not just data
- The instinct to keep digging when the obvious answers run out, this role lives in the last 1% that automation can't solve
- Proficiency in Excel (intermediate level), including pivot tables, formulas, and data analysis.
- Comfort working with high volume data where there is ambiguity
- Strong communication skills, you can explain what's going on clearly to both partners and internal teams
- Experience with reconciliation is a plus, but not required
- Background in a fast paced environment like SaaS, fintech, or a professional services firm is a bonus
Why You’ll Love Working At ZayZoon
- Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors our jobs are fully remote, forever
- Flexible Time Off: 'You do You' time off program with a maximum of 6 weeks vacation
- Instant Benefits: All full time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend
- Plus: Inclusive parental leave top up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more
Compensation Range
- CACAD 65K CACAD 83K
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