Recovery Analyst
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Key skills for this role
About the Role
ZayZoon, a financial wellness platform, is hiring a Recovery Analyst to track down unmatched repayments across employer and partner networks. The role involves root cause analysis, direct outreach, and month-end reporting.
Key Skills for This Role
Responsibilities
- Review unmatched repayment summaries, determine root cause, and prioritize actions
- Reach out directly to partners and employers to resolve issues, keeping Customer Success and Partner Success teams informed
- Identify patterns across clients and partners, and share results with relevant teams
- Own month end recovery reporting, including tracking down missing items and contacts
- Contribute estimates and context to support financial close
- Handle simple bank reconciliation on incoming and outgoing accounts
- Prepare monthly summary of aged accounts receivable
- Flag where matching logic is breaking down and work with systems owner to test fixes
Requirements
- 3 5 years of experience in collections, data analysis, accounting, or comparable field
- Genuine interest in working with clients and partners
- Persistence and curiosity to dig deeper when obvious answers run out
- Proficiency in Excel (intermediate level), including pivot tables, formulas, and data analysis
- Comfort working with high volume data where there is ambiguity
- Strong communication skills
Full Job Posting
About the Role
- Reporting to the Senior Controller, the Recovery Analyst will own the process of tracking down unmatched repayments across our employer and partner network, digging into the 'why' behind each one, and following through until it's resolved.
Your Impact
- Review unmatched repayment summaries, get to the root cause, and decide what needs attention first
- Reach out directly to partners and employers to resolve issues, keeping Customer Success and Partner Success teams looped in
- Identify patterns across clients and partners, and share results with the teams who can act on it
- Own month end recovery reporting, including tracking down what's missing and who to contact
- Contribute estimates and context to support financial close
- Handle simple bank reconciliation on incoming and outgoing accounts
- Put together a monthly summary of aged accounts receivable
- Flag where matching logic is breaking down and work with our systems owner to test fixes
You Bring
- 3 5 years of experience in collections, data analysis, accounting, or something comparable
- A genuine interest in working with clients and partners, not just data
- The instinct to keep digging when the obvious answers run out
- Proficiency in Excel (intermediate level), including pivot tables, formulas, and data analysis
- Comfort working with high volume data where there is ambiguity
- Strong communication skills
Why You’ll Love Working At ZayZoon
- Permanently Remote: Work from anywhere
- Flexible Time Off: 'You do You' program with up to 6 weeks vacation
- Instant Benefits: Medical, vision, and dental from day one, including mental health coverage and wellness stipend
- Plus: Inclusive parental leave top up, earned wage access, real time market data for salaries
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