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indeed

Receptionist - UAE National - Male

Omorfia Group LLC
Dubai, UAE
Full-time
Onsite
AED 6,000/month
Discovered 2 weeks ago
Front desk operationsPhorest booking systemAppointment scheduling and reconfirmationCash handling and collectionCustomer serviceComplaint handling
Free

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Key skills for this role

Front desk operationsPhorest booking systemAppointment scheduling and reconfirmation
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Front Desk Responsibilities

  • Inform relevant technicians of client arrivals, treatment details, and timings.
  • Maintain accurate branch documents and systems.
  • Receive and greet visitors efficiently, tactfully, and courteously.
  • Maintain adequate cash in the drawer.
  • Support branch closing and daily sales cash collection.
  • Handle customer interactions and build client trust.
  • Record treatment delays accurately.
  • Maintain full knowledge of front-desk SOPs.

Bookings and Money Collection

  • Manage scheduling, appointment reconfirmations, and follow-ups in the Phorest booking system.
  • Check out clients and record actual treatments accurately.
  • Maintain and update client details.
  • Manage waiting lists and therapist lunch blocking.
  • Block therapist leave and identify staffing shortages.
  • Maintain reception checklists and money-collector SOPs.
  • Understand pricing structures and promotional details.
  • Use appropriate money-collector language.

Client and Colleague Interactions

  • Provide full reception service for staff and clients.
  • Handle customer queries and appointments within the required response timeframe.
  • Record customer complaints and inform the Branch Manager.
  • Promote BBL services and retail.
  • Maintain the branch ambience.

Pay

  • Pay is AED 6,000 to AED 6,500 per month.

Work Location

  • The role is performed in person.

Requirements

  • Full knowledge of front-desk standard operating procedures is required.
  • Knowledge of pricing structures and promotional details is required.
  • Ability to use the booking system to schedule, reconfirm, and follow up on appointments is required.
  • Ability to handle cash accurately and complete daily collection procedures is required.
  • Ability to communicate courteously and build trust with clients and colleagues is required.

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