Receptionist - UAE National - Male
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Key skills for this role
Key Skills for This Role
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Front Desk Responsibilities
- Inform relevant technicians of client arrivals, treatment details, and timings.
- Maintain accurate branch documents and systems.
- Receive and greet visitors efficiently, tactfully, and courteously.
- Maintain adequate cash in the drawer.
- Support branch closing and daily sales cash collection.
- Handle customer interactions and build client trust.
- Record treatment delays accurately.
- Maintain full knowledge of front-desk SOPs.
Bookings and Money Collection
- Manage scheduling, appointment reconfirmations, and follow-ups in the Phorest booking system.
- Check out clients and record actual treatments accurately.
- Maintain and update client details.
- Manage waiting lists and therapist lunch blocking.
- Block therapist leave and identify staffing shortages.
- Maintain reception checklists and money-collector SOPs.
- Understand pricing structures and promotional details.
- Use appropriate money-collector language.
Client and Colleague Interactions
- Provide full reception service for staff and clients.
- Handle customer queries and appointments within the required response timeframe.
- Record customer complaints and inform the Branch Manager.
- Promote BBL services and retail.
- Maintain the branch ambience.
Pay
- Pay is AED 6,000 to AED 6,500 per month.
Work Location
- The role is performed in person.
Requirements
- Full knowledge of front-desk standard operating procedures is required.
- Knowledge of pricing structures and promotional details is required.
- Ability to use the booking system to schedule, reconfirm, and follow up on appointments is required.
- Ability to handle cash accurately and complete daily collection procedures is required.
- Ability to communicate courteously and build trust with clients and colleagues is required.
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