Female - Branch Supervisor/Manager

Purpose of the Role

Front Desk

• Inform technicians of client arrivals, treatment details, and timings.
• Maintain accurate branch communications, documents, and systems.
• Receive and greet visitors efficiently, tactfully, and courteously.
• Maintain adequate cash in the drawer.
• Assist with branch closing and daily sales cash collection.
• Handle client relationships, treatment delays, and front desk standard operating procedures.

Bookings and Cash Collection

• Manage appointment scheduling, reconfirmations, follow-ups, and treatment records in the Phorest system.
• Maintain accurate client details, waiting lists, therapist schedules, leave blocks, and skills records.
• Maintain reception checklists and standard operating procedures.
• Use appropriate money collector language and follow money collector procedures.
• Maintain knowledge of pricing structures and promotional details.

Client and Colleague Interactions

• Provide reception services for staff and clients and respond to queries and appointments within the required timeframe.
• Record customer complaints and inform the Branch Manager.
• Promote BBL services and retail products and maintain branch ambience.
• Communicate effectively by phone and in person and participate in meetings and presentations.
• Listen to client concerns, provide appropriate assistance, and follow issues through to closure.
• Support teamwork, conflict resolution, meetings, and collaboration across departments.

Branch Manager Support

• Maintain professional client relationships and handle complaints within the required timeframe.
• Prepare daily and weekly skill, employee movement, maintenance, and breakage reports.
• Assist with staff meetings or conduct meetings when the Branch Manager is absent.
• Support stock control, inventory, cost-control measures, and legal compliance checks.
• Maintain work-area cleanliness, uniform standards, staff recognition, and employee leave requests.
• Assist with employee schedules and technician duty assignments.
• Assume responsibility for smooth branch operations when the Branch Manager is absent.

Experience and Language

• Four years of sales experience is preferred.
• Arabic language ability is preferred.

Work Location

• The work location is in person.

Pay and Job Types

• Pay is AED 5,000 to AED 8,000 per month.
• The source lists full-time, permanent, and contract job types.