Receptionist - The Jeddah EDITION
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Key skills for this role
About the Role
The Jeddah EDITION is seeking a Receptionist to provide exceptional guest service. You will answer calls, process requests, and assist guests with room features and amenities. Ideal candidates have a high school diploma and a passion for hospitality.
Key Skills for This Role
Responsibilities
- Answer, record, and process guest requests via telephone, email, chat, and mobile devices
- Operate telephone switchboard and process wake up calls
- Log guest requests into computer and follow up to ensure satisfaction
- Provide information about room features, property amenities, and local areas
- Process room service orders and record transactions in point of sale system
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately.
- Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection and record transactions in point of sale system.
- Assist guests with accessing internet and guestroom entertainment.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
About EDITION Hotels
- EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world class luxury hotel, and the global reach of Marriott International.
- EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm.
- The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence.
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