Lobby Ambassador - The Jeddah EDITION
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Key skills for this role
About the Role
The Jeddah EDITION is seeking a Lobby Ambassador to provide exceptional guest services, including room preparation, amenity delivery, and lifestyle services. The role requires a professional appearance and the ability to handle physical tasks.
Key Skills for This Role
Responsibilities
- Respond promptly to all guest needs/requests and communicate with appropriate staff/departments
- Fill service cart with supplies and transport cart to assigned area
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
- Replace guest supplies in rooms and deliver VIP amenities
- Remove trash and room service items
- Check that all appliances are present in the room and in working order
- Straighten desk items, furniture, and appliances
- Assess room cleanliness and notify Housekeeping if cleaning is required
- Provide lifestyle services upon request, including packing/unpacking, pressing/ironing, shoe polishing, food/drink deliveries, workout setups, etc.
Requirements
- No high school diploma or G.E.D. equivalent required
- No related work experience required
- Ability to move, lift, carry, and place objects weighing up to 25 pounds without assistance
- Ability to push and pull a loaded service cart over sloping and uneven surfaces
- Ability to stand, sit, kneel, or walk for an extended period across an entire work shift
Full Job Posting
Position Summary
- Respond promptly to all guest needs/requests and communicate with appropriate staff/departments, as needed to fulfill guest requests.
- Fill service cart with supplies and transport cart to assigned area.
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Replace guest supplies in rooms and deliver VIP amenities.
- Remove trash and room service items.
- Check that all appliances are present in the room and in working order.
- Straighten desk items, furniture, and appliances.
- Assess room cleanliness and if cleaning is required, notify Housekeeping of the required tasks.
- Provide lifestyle services upon request, including but not limited to, packing and unpacking, pressing and ironing, shoe polishing, food and drink deliveries and setups, workout setups, etc.
Preferred Qualifications
- Education: No high school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Properly store flammable materials.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Support team to reach common goals.
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