Receptionist & Sales Associate
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Key skills for this role
About the Role
Edar Group is looking for a Receptionist & Member Experience Associate to serve as the first point of contact for members and guests at a fitness studio.
Key Skills for This Role
Responsibilities
- Welcome members and guests with warmth, professionalism, and enthusiasm
- Assist members with bookings, schedule changes, and account inquiries
- Respond promptly to incoming calls, WhatsApp messages, emails, and social media inquiries via CRM
- Follow up with trial attendees, inactive members, and leads to enhance engagement and conversion
- Assist prospects throughout the inquiry and booking process
- Support membership renewals, upgrades, and promotions
- Maintain accurate member and prospect records in the CRM system
- Generate reports on lead activity and member engagement when required
Requirements
- Previous experience in customer service, reception, administration, sales support, or hospitality preferred
- Excellent verbal and written communication skills
- Strong interpersonal skills and a customer first mindset
- Comfortable managing multiple conversations and tasks simultaneously
- Experience using CRM systems and digital communication tools preferred
- Strong organizational skills and attention to detail
- Ability to thrive in a fast paced, team oriented environment
Full Job Posting
Role Overview
- First point of contact for members, guests, and prospective clients
- Combines hospitality, member support, administrative coordination, and sales assistance
- Key part in managing the member journey and supporting sales activities
Key Responsibilities
- Welcome members and guests with warmth, professionalism, and enthusiasm
- Create a positive and welcoming studio environment
- Assist members with bookings, schedule changes, and account inquiries
- Ensure a seamless experience from arrival to departure
- Handle member concerns and escalate issues when necessary
- Respond promptly and professionally to incoming calls, WhatsApp messages, emails, and social media inquiries via CRM
- Maintain ongoing communication with existing members and prospective clients
- Follow up with trial attendees, inactive members, and leads to enhance engagement and conversion
- Provide accurate information regarding memberships, schedules, services, and studio offerings
- Support member retention through proactive communication and relationship building
- Assist prospects throughout the inquiry and booking process
- Schedule trials, consultations, and introductory sessions
Qualifications
- Previous experience in customer service, reception, administration, sales support, or hospitality preferred
- Excellent verbal and written communication skills
- Strong interpersonal skills and a customer first mindset
- Comfortable managing multiple conversations and tasks simultaneously
- Experience using CRM systems and digital communication tools is preferred
- Strong organizational skills and attention to detail
- Ability to thrive in a fast paced, team oriented environment
- Passion for fitness, wellness, and building community is a plus
What We Offer
- Competitive compensation package
- Performance based incentives tied to sales and member retention
- Opportunity to grow within a leading global fitness brand
- Dynamic and supportive work environment
- Professional development and training opportunities
- Access to BFT training and studio perks
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