Receptionist

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, wellness experiences, and unforgettable guest journeys to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties.

In June 2026, the collection expanded with the opening of THE NICI Newquay and THE NICI New Forest, marking the beginning of an exciting growth journey for the brand.

The Role

As a Hotel Receptionist, you will be the face of the hotel, creating memorable first impressions and delivering exceptional service throughout each guest's stay.

• Welcome guests and manage check-ins and check-outs.
• Handle reservations, enquiries, and guest requests.
• Deliver exceptional customer service at all times.
• Maintain accurate guest records and payment information.
• Promote hotel facilities, dining experiences, and spa services.
• Resolve guest queries professionally and efficiently.

• Previous hotel, hospitality, or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional, friendly, and well-presented.
• Strong organisational skills and attention to detail.
• Flexible approach to working shifts, including weekends.

• Competitive salary.
• Staff discounts across THE NICI Collection.