Receptionist
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Key skills for this role
Role Overview
Serve as a Receptionist responsible for smooth guest check-in and check-out and memorable hotel experiences.
Deliver warm, attentive hospitality throughout each guest interaction.
Key Skills for This Role
Full Job Posting
Role overview
Serve as a Receptionist responsible for smooth guest check-in and check-out and memorable hotel experiences.
Deliver warm, attentive hospitality throughout each guest interaction.
Responsibilities
- Greet arriving guests, verify details, assign rooms, issue keys, and provide welcome materials or bell service assistance.
- Process departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
- Maintain knowledge of hotel offerings, room types, rates, promotions, and local area information.
- Use upselling techniques to recommend hotel amenities and maximize room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.
Qualifications
- Demonstrate a passion for hospitality and creating memorable guest experiences.
- Act with integrity, ownership, and accountability.
- Support teamwork and inspire others through leadership.
- Bring urgency and discipline to each moment of guest service.
About Hilton
Hilton describes itself as a global hospitality company with an award-winning workplace culture and a commitment to memorable guest stays.
The company states that it supports team members' career development.
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