Receptionist ( Hotel Experience )
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Key skills for this role
Role Overview
The Receptionist role is designated for candidates with hotel experience.
The position handles guest-facing front-office operations from arrival through departure.
Key Skills for This Role
Full Job Posting
Role Overview
The Receptionist role is designated for candidates with hotel experience.
The position handles guest-facing front-office operations from arrival through departure.
Guest Registration and Accounts
- Register guests, obtain required registration details, follow the hotel's credit policy, and record information in the hotel computer system.
- Maintain guest accounts and process payments at check-in and check-out.
- Maintain charge records and clear daily backups.
- Maintain a cash float for guest payments and foreign currency exchange.
Guest Services and Communications
- Advise Guest Relations and Duty Managers of VIP arrivals.
- Control guest room moves and notify departments using the correct forms.
- Handle guest messages, parcels, and communications with the Bell Desk and maintain records.
- Reconfirm airline reservations when guest services staff are absent.
- Respond to guest queries and complaints within capability and refer them to the Front Office or Duty Manager.
Front Office Procedures
- Check correspondence and guest histories for the day's arrivals.
- Control daily departures and support smooth check-out according to hotel standards and procedures.
- Maintain control of guest room keys.
- Maintain Reservations Office procedures when the Reservations Office is closed.
- Print registration cards for same-day reservations.
Employment Terms
- The source states that the job type is permanent.
Work Location
- The source states that the work location is in person.
Requirements
- Hotel experience, as specified in the source title.
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