Front desk agent
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Key skills for this role
Role Overview
The hotel is seeking a friendly, professional, and customer-focused Front Desk Agent.
The role is responsible for guest service, check-in and check-out, reservations, and ensuring a pleasant stay.
Key Skills for This Role
Full Job Posting
Role Overview
The hotel is seeking a friendly, professional, and customer-focused Front Desk Agent.
The role is responsible for guest service, check-in and check-out, reservations, and ensuring a pleasant stay.
Key Responsibilities
- Welcome guests and provide a warm, professional first impression.
- Handle guest check-ins and check-outs efficiently.
- Manage room reservations and update booking systems.
- Answer phone calls, emails, and guest inquiries.
- Process payments and maintain accurate records.
- Coordinate with housekeeping and other departments.
- Address guest complaints and resolve issues promptly.
- Provide information about hotel services, facilities, and local attractions.
- Maintain a clean and organized front desk area.
Requirements
- Previous hotel front-office or customer-service experience is preferred.
- Excellent communication and interpersonal skills.
- Good command of English.
- Basic computer skills and familiarity with hotel management systems.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and positive attitude.
- Strong organizational and problem-solving skills.
Benefits
- Competitive salary.
- Accommodation and transportation if applicable.
- Duty meals.
- Career growth and training opportunities.
- Friendly and supportive work environment.
Compensation
- Pay ranges from QAR 1,900 to QAR 2,000 per month.
Workplace
- Work is performed in person.
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