RECEPTIONIST
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Key skills for this role
About the Role
Mekdam Holding Group is seeking a Receptionist to serve as the first point of contact for club members at a recreational club in Doha. The role involves managing front desk operations, controlling member access, handling bookings, and providing excellent customer service.
Key Skills for This Role
Responsibilities
- Provide quality front desk service to club members, answer telephone calls politely, control all entries to the club and ensure only eligible members are allowed
- Enforce club rules and regulations and ensure compliance by all club members
- Manage all club and sport facility bookings such as meetings, events, member party bookings and coordinate with each function area
- Maintain lost and found register and hand over to Company representative for safe keeping
- Maintain lounge and club inventory, report damage
- Inform Company club representative for maintenance related work order and follow up
- Coordinate with housekeeping to ensure club premises are always clean and tidy
- Ensure decorum is maintained at a high standard and follow up on unsafe behavioral issues with children
Requirements
- Graduate or secondary school certificate
- Fluency in English
- Three years of experience as receptionist in international hotel, recreational club, or hospitality industry
- Thorough knowledge in computer applications (Windows, Excel, PowerPoint)
- Course certificate in basic first aid and CPR
Full Job Posting
Job Overview
- First point of contact for club members, independently operate the reception desk and manage entry and access to members as per club rules and regulations.
- Create a welcoming environment for members, manage front desk operations, and provide excellent customer service.
Education, Skills and Experience
- Shall be graduate/ secondary school certificate and possess fluency in English.
- Shall have three (3) years of experience as receptionist in international hotel, recreational club, or hospitality industry.
- Through knowledge in computer applications (Windows, Excel, PowerPoint).
- Course certificate in basic first aid and CPR.
Responsibilities and Tasks
- Provide quality and high standard front desk service to club members, answer telephone calls politely, control all entries to the club and ensure only eligible members are allowed.
- Enforces the club rules/ regulations and ensures compliance by all club members.
- Manage all club and sport facility booking such as Company meetings, events, members party bookings and coordinate with each function area for smooth flow of activity.
- Maintains lost and found register and hands over to the Company representative for safe keeping.
- Maintains the lounge, club inventory, reports damage.
- Inform Company club representative for maintenance related work order and follow up.
- Coordinate with housekeeping to ensure the club premises is always clean and tidy.
- Ensure the decorum is maintained at a high standard and unsafe behavioral issues with children are followed up effectively with Pastoral care and if necessary, report to the parents.
- Performs any other task as and when instructed by the Company representative.
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