Receptionist cum Customer Service
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Key skills for this role
About the Role
A medical center in Dubai is hiring a Receptionist cum Customer Service representative to manage front desk operations, handle calls, and provide administrative support. The role requires in-person presence.
Key Skills for This Role
Responsibilities
- Greet and welcome guests, maintain a tidy reception area, and manage office security protocols
- Answer, screen, and route incoming calls, emails, and inquiries to appropriate departments
- Act as first point of contact for clients, resolve complaints, process requests, and ensure customer satisfaction
- Manage courier services, sort mail, maintain office supplies inventory, and assist with meeting room scheduling
- Maintain and update customer databases, track daily logs, and prepare correspondence or reports
- Assist various teams with day to day administrative tasks
Requirements
- Experience in reception or customer service
Full Job Posting
Core Responsibilities
- Front Desk Management: Greet and welcome guests, maintain a tidy reception area, and manage office security protocols (e.g., issuing visitor badges and logging entries).
- Communication & Call Handling: Answer, screen, and route incoming calls, emails, and inquiries to the appropriate departments.
- Customer Support: Act as the first point of contact for clients, resolve complaints, process requests, and ensure high customer satisfaction.
- Administrative Duties: Manage courier services, sort mail, maintain office supplies inventory, and assist with meeting room scheduling.
- Data & Records: Maintain and update customer databases, track daily logs, and prepare correspondence or reports.
- Cross Departmental Coordination: Assist various teams (such as HR, sales, or operations) with day to day administrative tasks.
Pay
- AED 2,500.00 AED 4,000.00 per month
Work Location
- In person
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