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Serve as the first point of contact for clients, visitors, recruits, vendors and guests, delivering a professional, polished and welcoming experience.
Create positive first impressions by anticipating visitor needs and ensuring a seamless arrival experience
Notify hosts promptly of visitor arrivals and facilitate smooth transitions throughout the office.
Respond confidently and professionally to unexpected client requests, last-minute changes and time-sensitive situations, exercising sound judgment and resourcefulness to identify solutions.
Build strong working relationships with lawyers, legal assistants and business services teams to ensure a consistently high level of client service.
Exercise discretion and professionalism when handling confidential or sensitive information.
Represent the Firm positively at all times through exceptional service, communication and professional presence.
Attend to the day-to-day operation of the reception desk and all visitor-facing processes.
Answer, screen and direct incoming telephone calls professionally, accurately and efficiently.
Welcome and register visitors in accordance with Firm security protocols and visitor management procedures.
Issue temporary access credentials and manage visitor sign-in processes.
Ensure the reception area and adjacent client-facing spaces remain organized, professional and client-ready throughout the day.
Conduct regular reviews of front-of-house areas and promptly coordinate the resolution of issues affecting presentation, cleanliness, safety or functionality.
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Serve as a central communication hub for visitor arrivals, inquiries and reception-related requests.
Coordinate with internal teams to address client, visitor and office service requirements, including urgent and last-minute requests.
Act as a knowledgeable resource for visitors and employees regarding office locations, amenities and building procedures.
Maintain accurate visitor records and reception-related documentation.
Identify opportunities to improve processes, enhance service delivery and leverage technology to create a more seamless visitor experience.
This is a highly visible, client-facing role that requires a full-time on-site presence in the Toronto office five days per week. Core hours are 10:00 a.m. to 6:00 p.m.; however, reception services operate between 8:00 a.m. and 6:00 p.m. and are supported by a two-person team. The successful candidate must be flexible and willing to adjust their schedule periodically to provide coverage during planned and unplanned absences. Occasional overtime may be required to support operational and business needs.
Diversity is an important firm value. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment. This means that all job applicants, employees and partners will receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion or belief.
Norton Rose Fulbright Canada LLP has an accommodation process in place that provides accommodations for employees with disabilities. If you are unable to apply for a position online or require any further accommodations during our recruitment process, please contact cantorhrtalent@nortonrosefulbright.com.
Norton Rose Fulbright is a global law firm. We provide the world’s pre-eminent corporations and financial institutions with a full business law service. We have more than 3800 lawyers based in over 50 cities across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.
Recognized for our industry focus, we are strong across all the key industry sectors: financial institutions; energy; infrastructure, mining and commodities; transport; technology and innovation; and life sciences and healthcare.
Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.
Norton Rose Fulbright LLP, Norton Rose Fulbright Australia, Norton Rose Fulbright Canada LLP, Norton Rose Fulbright South Africa Inc and Norton Rose Fulbright US LLP, each of which is a separate legal entity, are members (‘the Norton Rose Fulbright members’) of Norton Rose Fulbright Verein, a Swiss Verein. Norton Rose Fulbright Verein helps coordinate the activities of the Norton Rose Fulbright members but does not itself provide legal services to clients.
nortonrosefulbright.com
Norton Rose Fulbright adheres to the principles of employment equity. We wish to thank all applicants for their interest. However, please note that only those candidates selected for an interview will be contacted.
To register your resume, please visit: www.nortonrosefulbright.com/ca/en/careers
Add-on: Demonstrated ability to work independently with minimal supervision while collaborating effectively as part of a team in a fast-paced professional environment.
Add-on: Manage the scheduling and coordination of meetings, conferences, and special events, including catering arrangements, room preparation, vendor liaison, and on-site hospitality support.
Add-on: Utilize a variety of office software including but not limited to finance tools, communication tools, and scheduling platforms to support daily operations and maintain efficient workflows.
The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.
Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!
As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright .
If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.
Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.
Law around the world nortonrosefulbright.com
Please note that this job posting is being advertised to fill an existing vacancy.
Canadian full-service law firm advising corporations and financial institutions.
Visit company websiteCAD 49200-60700 yearly / year
Full-time
Entry
Onsite
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