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Client Programs Senior Manager
Norton Rose Fulbright Canada LLP
Toronto, CAN
Full-time
Senior · 7+ years experience
Hybrid
CAD 125300-158500 yearly / year
Discovered 1 weeks ago
Free
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Responsibilities
- Lead the planning and execution of award, directory, and league table submissions to support firm strategy and market position.
- Analyze ranking and award outcomes, identify trends and opportunities, and provide recommendations to improve market positioning and future performance.
- Provide day-to-day direction, mentorship, and quality assurance for team members involved in directories, awards, and related initiatives.
- Advise leadership on market recognition opportunities, risks, and performance.
- Partner with the Client Programs Director to identify and implement technology and process improvements across the function.
- Provide strategic guidance and coaching on submission content, referee management, and interview preparation.
- Develop submission best practices, templates, and processes, driving continuous improvement across programs and methodology.
- Develop communications strategy to maximize the visibility and impact of rankings, awards, and other recognition.
- Work closely with the broader Clients & Markets team, including matter management, pursuits, and demand generation teams.
Directories
Project manage legal directory submissions, including submission drafting and editing, stakeholder coordination, workback schedules, and internal communications.
Provide guidance and coaching on submission content, referee management, and interview preparation.
Drive process and technology improvements to improve submission quality, efficiency, and scalability.
Manage relationships with ranking organization and publishers.
Awards
Implement the firm’s legal awards strategy, identifying opportunities to strengthen market profile and support client recognition.
Advise leadership on candidate selection and investment across programs.
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