Receptionist/Client Services Representative (CSR) at Commercial Credit Adjusters Ltd — Winnipeg, CAN | Base Career

At CCA, we believe strong client relationships are at the heart of everything we do.

We don’t just provide services—we build partnerships grounded in trust, communication, and results.

If you enjoy connecting with people, understanding their needs, and helping them succeed, this role offers an opportunity to make a real impact.

You’ll work closely with clients, support their goals, and play a key role in strengthening long-term relationships that drive mutual success.

Our downtown Winnipeg office is ready to welcome new team members.

You will start as a receptionist to learn our internal systems, procedures, and core operations.

Through a Performance-based progression, you will begin to learn and take on more Client Service Representative (CSR) duties and tasks.

When a full-time Client Service Representative (CSR) position becomes available, you could be transitioned fully into the role once you have proven your abilities match the requirements.

At that point, your reception duties will be removed so you can focus entirely on full-time CSR responsibilities.

As a Receptionist , you will:

Assist walk-in customers daily as the face of the organization
Answer call inquiries and maintain visitor logs
Process walk-in payments
Enter manual business into systems
Generate manual letters
Process letter and receipt requests for Collection Officers and clients at their request
Process incoming and outgoing mail for couriers
Act as back up to the credit card line
Assist with other administrative duties, as required

As a Client Services Representative (CSR) , you will:

Act as the primary liaison between clients and internal teams, ensuring consistent and accurate communication on file status
List new business files from clients, verifying all details through system checks and thorough review
Assess and analyze files, reports, and correspondence to provide updates and direction to collectors and tracers
Communicate regularly with clients via phone and email regarding account status, settlements, and payment inquiries

High-school diploma or equivalent.
Working knowledge of collection industry is considered an asset.
(Required) A minimum of 1-year of work in customer service.
Demonstrated systems knowledge (CRS, Microsoft suite, cartographer, filezilla, EDI systems)

We’re looking for individuals who are:

Strong communicators with excellent interpersonal skills
Relationship-focused and customer-oriented
Organized, detail-focused, and able to manage multiple priorities
Self-motivated and results-driven
Comfortable working both independently and within a team
Skilled in problem-solving and decision-making
Proficient in Microsoft Office and general computer systems
Excellent verbal and written communication

Experience in sales, client relations, or customer service is an asset—but not required.

If you're eager to learn and grow, we’d love to hear from you

We understand that success comes from the right support.

At CCA, you’ll find:

Stable, full-time work in a structured office setting
Group benefit plan to support your health and peace of mind
Subsidized public transit to make your commute easier
On-site Wellness Room for mental health breaks and relaxation
Secure downtown location that’s convenient and accessible
Friendly, inclusive, and supportive team culture we’re here to help each other succeed
Opportunities for growth and development, whether you’re building a long-term career or gaining valuable experience

Conditions of Employment

Must be legally eligible to work in Canada (valid work permit, permanent residency, or citizenship)
Available for full-time work
Criminal Record Check maybe required

Since 1991, Commercial Credit Adjusters Ltd. has been a trusted leader in Accounts Receivable Management across Canada.

We specialize in ethical, effective collection solutions tailored to both businesses and consumers.

Our commitment to professionalism, integrity, and results has earned us a reputation for excellence in the industry.

Learn more about our services at cca.ca .

Commercial Credit Adjusters Ltd. is committed to welcoming dedicated professionals who take pride in their work.

We look forward to reviewing your application and exploring the possibility of having you join our team.

Receptionist/Client Services Representative (CSR)

Job Fit Check

Full Job Posting

What The Roles Involves

Apply for this job in 1 click

More jobs at Commercial Credit Adjusters Ltd

Collections Officer

Collections Officer

Collections Officer

Agent de Recouvrement

Client Services Representative

Recruiting Officer

Collections Officer

Collections Officer

Collections Officer

Collections Officer

Agent de Recouvrement

Client Services Representative

Recruiting Officer

Collections Officer

Qualifications

Competencies

How We Support You

Our Story

About Commercial Credit Adjusters Ltd

Autofill Plugin