Client Services Representative

At CCA, we believe strong client relationships are at the heart of everything we do.

We don’t just provide services—we build partnerships grounded in trust, communication, and results.

If you enjoy connecting with people, understanding their needs, and helping them succeed, this role offers an opportunity to make a real impact.

You’ll work closely with clients, support their goals, and play a key role in strengthening long-term relationships that drive mutual success.

Our downtown Winnipeg office is ready to welcome new team members.

As a Client Services Representative , you will:

• Act as the primary liaison between clients and internal teams, ensuring consistent and accurate communication on file status
• List new business files from clients, verifying all details through system checks and thorough review
• Assess and analyze files, reports, and correspondence to provide updates and direction to collectors and tracers
• Communicate regularly with clients via phone and email regarding account status, settlements, and payment inquiries
• Process and maintain file updates, including payments, adjustments, rollovers, and new account activity
• Work with data from multiple sources, converting and formatting files into standardized formats such as Excel and TXT
• Upload and manage data within internal systems, ensuring accuracy and completeness
• Identify and correct file conversion errors within internal systems (CRS)
• Generate and distribute weekly and monthly reports to internal teams and clients
• Process invoices, statements, and verify account balances
• Support additional administrative functions and provide backup support to other departments as needed

We’re looking for individuals who are: