Collections Officer at Commercial Credit Adjusters Ltd — Edmonton, CAN | Base Career

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At CCA, we’re redefining what collections can be.

We treat people with respect, communicate with clarity, and focus on finding real solutions—not just chasing payments.

If you believe compassion matters, especially when someone’s going through a tough time in their lives, this role offers a chance to make a meaningful impact.

You’ll connect with individuals, to offer support, listen without judgement, and help guide them through financial challenges with professionalism and respect.

Our downtown Edmonton office is ready to welcome new team members.

What The Role Involves

As a Collections Officer, you will:

Speak with consumers who’ve missed payments—some recently, some long-term
Establish contact through inbound and outbound calls
Work within clear policy and process to offer fair and firm solutions
Negotiate payment arrangements in accordance with client and company guidelines
Investigate and advise on payment plans and settlement options
Serve as the contact/liaison for your assigned account portfolio
Document calls accurately and meet compliance standards
Manage each call with confidence, an empathetic ear, and clear boundaries
Uphold the CCA Code of Conduct by treating every consumer with integrity, honesty, dignity, and respect.

What You Bring

We’re looking for individuals who are:

Strong communicators with excellent verbal and written skills
Skilled in negotiation and conflict resolution
Self-motivated, goal-oriented, and detail-focused
Ethical and professional in all interactions
Comfortable working independently and in a fast-paced team environment
Proficient with computers and able to communicate effectively in English

Experience in collections, customer service, or call centres is a bonus but not required.

1 evening shift per week from 11:30 AM - 8:00 PM (you choose what day works best!)
1 Saturday shift per month: 8:00 AM - 12:00 PM
Competitive commission structure that rewards your performance fairly
Group benefit plan to support your health and peace of mind
Secure downtown location that’s convenient and accessible
Friendly, inclusive, and supportive team culture we’re here to help each other succeed
Opportunities for growth and development , whether you’re building a long-term career or gaining valuable experience
Hands-on learning in credit reporting, credit repair, and personal budgeting
Team leaders who understand the job and are committed to helping you thrive
Clear tools and frameworks that guide your decisions and keep things consistent

We believe in treating our team members with the same respect and care we offer to our clients.

When you join CCA, you’re not just starting a job—you’re joining a team that values your voice, your growth, and your well-being.

Conditions of Employment

To meet provincial licensing requirements, you must have a work permit (at least 6 months of validity remaining at time of application), permanent residency, or be a Canadian Citizen.
Be available for full-time work.
Criminal Record Check is re quired for successful candidates.

Collections Officer

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