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indeed

Receptionist - Arabic Speaker

INDEX Integrated Platform Company
Dubai, UAE
Full Time
Mid
Onsite
1 months ago
Multi line Phone SystemMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointCommunication
Free

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Key skills for this role

Multi line Phone SystemMicrosoft OutlookMicrosoft Word
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Job Purpose

  • Receive all visitors and phone calls and act as the first point of contact for individuals contacting or entering the premises in such a way that positively affects the customer’s called or visit experience. Provide general clerical backup in line with INDEX Holding’s strategic plan, vision, mission

Key Responsibilities

  • Answer a multi line switchboard quickly (ideally within 3 ring cycles).
  • Screen, assess and refer individual inquiries to their destination.
  • Take down and deliver messages accurately and in a timely fashion.
  • Greet customers and visitors to the premises, answering questions, announcing calls or providing directions.
  • Able to respond to queries in a positive, pleasant, helpful and open manner.
  • Organize and prioritize work, work independently, and multi task.
  • Receive, sort and distribute incoming mail.
  • Liaise with various dispatchers to ensure the timely delivery of documents and invitations.
  • Ensure the prompt delivery of certificates to conference attendants.
  • Keep up to date information regarding the various events and happening at INDEX Holding.
  • Perform general backup clerical support whenever needed.
  • Maintains cleanliness and appearance of reception area.

Required Skills & Qualifications

  • Bachelor degree in any field.
  • Minimum 3 5 years of experience in Customer Service/Receptionist.
  • 2 years of experience on a similar multi line phone system in a high volume organization.
  • Must be proficient with the keyboard and IT applications.
  • Expert level in the use of Outlook.
  • Expert level in the use of Word, Excel and PowerPoint.
  • Excellent organizational skills, ability to multi task and organize others.
  • Excellent organization and planning skills, discrete, solid self esteem, possess and take ownership and accountability for actions.
  • Effective organizational, communication, and interpersonal skills.
  • Excellent communication (verbal and listening) on phone and in person.
  • Pleasant phone voice with proper grammar spoken.
  • Ability to work with a variety of individuals, including clients, employees, and applicants.

Application Questions

  • What is your salary expectation in AED?

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