Receptionist
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Key skills for this role
About the Role
GEMS Education is hiring a Receptionist to serve as the first point of contact for a school in Abu Dhabi. The role involves providing information to parents and visitors, managing calls, and performing administrative tasks to ensure a positive customer service experience.
Key Skills for This Role
Responsibilities
- Provide the full range of information within the category requested (location, curriculum, admission procedure, etc.) to ensure quality customer service
- Respond to telephone calls and enquiries courteously and direct calls to appropriate school personnel
- Relate courteously with visitors and provide appropriate welcome to the school
- Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation
- Complete administration and secretarial tasks as assigned to support the broader Front of House team
- Ensure GEMS policies, procedures and codes of conduct are followed at all times
- Attend staff meetings and serve on committees as required
Requirements
- A minimum one year experience working as a receptionist or in a customer service focused role
- Effective communicator (written and spoken)
- Interpersonal skills, able to operate in a diverse environment
- Ability to multi task and cope with peaks of demand
- Proficient secretarial and computer skills
- Advanced user of Microsoft Office an advantage
Full Job Posting
Job Purpose
- As the first contact person to the school, the receptionist ensures positive customer satisfaction during all interactions with existing and potential parents, visitors, staff and students.
Key Accountabilities
- Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
- Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
- Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
- Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
- Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
- Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
- Attend staff meetings and serve on committees as required.
Expected Experience
- A minimum one year experience working as a receptionist or in a customer service focused role.
- Effective communicator (written and spoken).
- Interpersonal skills, able to operate in a diverse environment.
Job Specific Knowledge & Skills
- Ability to multi task and cope with peaks of demand.
- Proficient secretarial and computer skills.
- Advanced user of Microsoft Office an advantage.
Additional Information
- Start date: July 2026.
- GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK enhanced DBS or equivalent police check is a pre requisite for all appointments.
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