Receptionist
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Key skills for this role
Role Overview
The Receptionist is a full-time, on-site role based at the Riyadh property.
The role provides front-desk service, guest assistance, and coordination with hotel departments.
Key Skills for This Role
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Company Description
Narcissus Hotel and Residence in Riyadh is part of a Saudi luxury hospitality group serving business and leisure guests.
The group focuses on service excellence, innovation, long-term guest relationships, and premium accommodation experiences.
Role Description
The Receptionist is a full-time, on-site role based at the Riyadh property.
The role provides front-desk service, guest assistance, and coordination with hotel departments.
Key Duties
- Welcome guests and manage check-in and check-out procedures.
- Respond to inquiries and provide information about hotel services, facilities, and local attractions.
- Handle phone calls, reservations, and guest requests.
- Coordinate with other departments to ensure smooth service delivery.
- Maintain the front desk, process payments, maintain guest records, and address concerns courteously.
Qualifications
- Strong receptionist and clerical skills, including check-in, check-out, reservations, and basic administrative tasks.
- Professional phone etiquette, communication skills, and proven customer service experience.
- Fluent spoken and written English is required; Arabic is an advantage.
- Proficiency with hotel management or reservation systems and basic computer applications.
- Strong organization, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
- Flexibility to work shifts, weekends, and holidays.
- Previous hotel front-office or hospitality experience is preferred; vocational or diploma-level hospitality education is an asset.
Work Schedule
- The role is on-site and requires flexibility to work shifts, weekends, and holidays according to hotel operations.
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