Receptionist
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Key skills for this role
Role Overview
Pegasus Healthcare is looking for a Receptionist to welcome patients, manage appointments, and handle administrative tasks. The role requires good communication skills, proficiency in English, and basic computer skills. Previous experience in a healthcare setting is preferred.
Key Skills for This Role
Full Job Posting
Overview
Pegasus Healthcare is looking for a Receptionist to welcome patients, manage appointments, and handle administrative tasks. The role requires good communication skills, proficiency in English, and basic computer skills. Previous experience in a healthcare setting is preferred.
Responsibilities
- Welcome and assist patients in a polite and professional manner
- Register new and existing patients and maintain accurate patient information
- Schedule, confirm, reschedule, and cancel patient appointments
- Answer phone calls, WhatsApp messages, and patient inquiries
- Coordinate with doctors, nurses, and other healthcare staff regarding patient appointments and requirements
- Handle patient files, medical records, and other documentation while maintaining confidentiality
- Verify patient insurance details and coordinate with the insurance/claims team when required
- Prepare invoices, receipts, and other front-office documents
- Assist patients with basic information regarding clinic services, timings, and procedures
- Follow up with patients regarding appointments, reports, or required documents
- Maintain a clean, organized, and professional reception area
- Handle cash/card payments when applicable and maintain proper records
Requirements
- Diploma/Bachelor's degree in Healthcare Administration, Medical Administration, Nursing, or a related field is preferred
- Previous experience as a Medical Receptionist, Clinic Receptionist, Patient Coordinator, or in a healthcare setting
- Basic knowledge of medical terminology and healthcare procedures
- Good communication and interpersonal skills
- Proficiency in English
- Basic computer skills, including MS Office and clinic/EMR software
- Strong organizational and multitasking abilities
- Professional appearance and positive attitude
- Ability to work under pressure and handle patients professionally
Skills
- English
- Arabic
- Hindi
- MS Office
- EMR systems
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