Reception Manager - Japanese Restaurant

Wynn Al Marjan Island will be the first integrated resort in the UAE.

Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah.

The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club.

It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Reception Manager – Japanese Restaurant to join the resort’s Food & Beverage team.

The primary duties and responsibilities of this role are:

Proactively manage pre-arrival guest communication, reservations, preferences, special requests, and VIP arrangements.

Review guest profiles and histories to anticipate individual needs and deliver personalized service.

Coordinate special occasions and VIP experiences with management, culinary, and service teams.

Deliver a warm, polished, and personalized arrival experience aligned with Wynn and Forbes Travel Guide standards.

Personally recognize and manage VIP, repeat, and high-profile guests, ensuring a seamless handover to the service team.

Oversee reservations, waitlists, walk-ins, and queue management through systems such as SevenRooms.

Collaborate with floor and culinary teams to optimize seating flow, occupancy, and guest waiting times.

Lead, schedule, coach, and develop the reception team in guest engagement, conflict resolution, system proficiency, and Forbes service standards.

Conduct daily briefings on reservations, VIPs, special requests, and service pacing while reinforcing anticipatory, guest-centric service.

Capture guest preferences and feedback, support service recovery and post-visit follow-up, and use insights to continuously improve the guest experience.

The ideal candidate for this position will have the following experience and qualifications:

At least 3-5 years of hands-on experience managing reception or front-of-house operations in a high-end restaurant, luxury hotel, or hospitality setting.