ashby
RCM Collections Lead Specialist
Virta Health
Remote, USA
Full-time
Mid · 4+ years experience
Remote
USD 64500-83500 yearly / year
Discovered 1 weeks ago
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Responsibilities
- Team Development: Lead and develop a team of Collections Specialists, setting daily priorities and holding the team accountable to follow-up cadences and high documentation standards.
- Portfolio Ownership: Act as a "working lead" by directly managing a portion of the Tier 3 AR portfolio, including payer follow-up, denial resolution, and escalation calls.
- Escalation Support: Serve as the first point of contact for your team on complex denials, payer disputes, and accounts requiring advanced review or documentation.
- Performance Monitoring: Track team-level AR aging and denial trends, reporting on performance against KPIs and flagging systemic issues to leadership with data-supported recommendations.
- Operational Consistency: Ensure the team consistently utilizes productivity scorecards, standardized follow-up templates, and auditable documentation practices.
90 Day Plan
Within your first 90 days at Virta, we expect you will do the following:
30 Days: Get oriented in Virta's RCM platforms and understand the Tier 3 portfolio structure, payer mix, and current aging. Meet your team to understand their current workflows and identify early coaching opportunities.
60 Days: Establish clear productivity expectations and accountability systems for follow-up cadence and documentation. Begin serving as the escalation point for complex accounts and providing a weekly performance summary to your manager.
90 Days: Identify high-risk patterns in the AR aging queue and develop a targeted action plan to address them. Lead one team-level improvement initiative, such as a payer-specific workflow refresh or a training session on recurring denial types.
Must-Haves
- Experience: 4+ years in healthcare Revenue Cycle Management with a specialized focus on collections and AR follow-up.
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