RB&E Supervisor - Lobby Lounge

Job Overview

Key Responsibilities

• Supervise daily operations of the outlet, ensuring smooth service, monitoring standards, food quality, and guest satisfaction.
• Conduct regular inspections to maintain a clean, safe, and organized environment.
• Understand and explain the outlet’s concept and offerings to guests and colleagues.
• Respond proactively to guest inquiries, monitor VIP guest requirements, and handle customer complaints effectively.
• Support the Restaurant/Outlet Manager in maintaining POS accuracy, identifying areas for improvement in service and quality.
• Train colleagues, identify learning and development needs, and foster a positive work environment.
• Engage warmly with guests, ensure customer satisfaction, create WOW moments.

Requirements

• High School qualification or equivalent, with a Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
• Experience as a supervisor in a high-volume restaurant with the highest service levels.
• At least 2 years’ experience working in a 5-star luxury hotel environment.
• Demonstrates the ability to understand guest needs and deliver superior customer service.
• Possess basic computer skills, including MS Office.
• Fluent verbal and written communication skills in English (Arabic or other languages preferred).