Quality Specialist / Executive Assistant to GM
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Key skills for this role
About the Role
St. Regis Doha seeks a Quality Specialist / Executive Assistant to GM to lead quality assurance processes and provide administrative support. The role involves greeting guests, managing correspondence, organizing files, and handling office tasks.
Key Skills for This Role
Responsibilities
- Lead implementing quality assurance processes that meet brand standards and customer needs
- Greet visitors, determine purpose of visit, and direct or escort them
- Open, read, and prepare answers to routine letters; locate and attach files
- Take and distribute meeting minutes
- Handle and distribute incoming and outgoing mail
- Create and maintain filing and organization systems
- Prepare letters, memos, and documents using word processing and spreadsheet software
- Enter and retrieve information from computer databases
- Operate standard office equipment
- Document and communicate guest requests/complaints
Requirements
- Experience in quality assurance or administrative support
- Strong organizational and communication skills
- Ability to handle confidential information
- Proficiency in office software (word processing, spreadsheets, databases)
Full Job Posting
Position Summary
- Lead implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.
- This position champions the Quality function and builds support for change.
Key Responsibilities
- Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination.
- Open, read, and prepare answers to routine letters.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Take and distribute meeting minutes to appropriate individuals.
- Handle and distribute incoming and outgoing mail.
- Create and maintain computer and paper based filing and organization systems for records, reports, documents, etc.
- Transmit information or documents using a computer, mail, or facsimile machine.
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
- Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.
- Document and communicate all guest requests/complaints to appropriate personnel.
Qualifications
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Speak with others using clear and professional language and answer telephones using appropriate etiquette.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
About Marriott International & St. Regis
- Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
- St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts worldwide.
- The brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests.
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